Privacy Policy

We collect information you provide directly and information generated as you use the Services:

• Account information: your name, email address, and password.
• Profile information: details about your recovery stage and preferences used to personalise the program.
• Usage data: session completions, exercise logs, and progress records.
• Booking information: details you share to schedule an in-person or home physiotherapy appointment.
• Communications: messages you send us for support or enquiries.
• Payment information: processed securely by Paystack. We do not store your full card or mobile-money details on our servers.

We use your information to:

• Provide, maintain, and improve the Services
• Track your progress and personalise your program
• Schedule and manage physiotherapy appointments
• Send important notifications about your account, bookings, or payments
• Respond to your enquiries and provide support
• Meet our legal and regulatory obligations

We do not sell your personal information, and we do not use your health or progress data for advertising.

Your data is stored using reputable cloud providers with encryption in transit and at rest. While no online service can guarantee absolute security, we take reasonable steps to protect your information. Progress data is retained for up to 12 months after account closure, after which it is deleted.

We share limited information only with trusted providers who help us run the Services:

• Payments: Paystack securely processes your payments.
• Hosting: our cloud hosting and video-delivery providers store and serve content securely.
• Email: a provider used to send transactional emails such as confirmations and password resets.

We do not sell, rent, or trade your personal information for marketing purposes.

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to legal retention requirements
• Receive a copy of your data in a portable format
• Withdraw consent where we rely on it

To exercise any of these rights, contact us using the details below.

We use cookies to keep you signed in, remember your preferences, and understand how the Services are used so we can improve them. You can control cookies through your browser settings. We do not use cookies for third-party advertising.

For any privacy questions, contact us at calebaseye@gmail.com or +233 55 364 6083. We aim to respond within 30 days.